Reference

How 0ziva Handles Your Personal Data

At 0ziva, your privacy is not a formality — it is a specific set of commitments we make about how we collect, store, and use your personal data…

Data stored securelyNo third-party sale of your infoAccount holder rights respectedIndia-specific privacy termsContact us anytime to request changes
Explore the Lobby Read FAQ
0ziva How 0ziva Handles Your Personal Data
REACH OUR PRIVACY TEAM

Open a Privacy Query With Our Team

If you have a question about how your data is used, want to request a correction, or need to know what records we hold on your account, our privacy support team is here to help. Reach out through any of the channels below and we will respond with the specific details relating to your account.

Team online

Email Privacy Support

Send your data access or correction request to our dedicated privacy email address. We aim to acknowledge your message within one working day and resolve data requests within 30 days of receipt.

Live Chat on 0ziva.com

Open the live chat window on 0ziva.com to speak directly with a support agent about your privacy query. Our team can escalate data-related questions to the privacy officer on your behalf.

Written Post Request

For formal data erasure or portability requests, you may submit a written request to our registered address. Include your registered email and account ID so we can verify your identity before processing any change.

HOW WE PROTECT YOUR DATA

Explore Our Data Handling Commitments

We apply specific technical and process-level controls to protect the personal data tied to your 0ziva account.

Cookie Use on 0ziva.com

We use session cookies to keep you logged in and preference cookies to remember your chosen language and region. Analytics cookies help us understand which pages are most useful; you can manage cookie choices from your browser settings at any time.

Account Security Measures

Your account password is stored using one-way hashing — we cannot read it in plain text. Two-step verification is available to further protect access, and any suspicious login attempt triggers an automated alert to your registered email address.

Data Retention Schedule

We keep identity documents for as long as your account is active plus any period required by applicable Indian law. Browsing and session logs are purged on a rolling 12-month cycle unless tied to an open support case.

Third-Party Data Sharing

We share your data only with payment processors such as UPI, Paytm, and PhonePe networks to complete your transactions, with identity verification providers, and with regulators where legally required. We do not sell your profile to advertising networks.

Your Right to Correct or Erase Data

You can ask us to correct inaccurate personal data or to erase your account records, subject to any legal retention obligations. Submit your request via live chat or email and we will confirm the outcome in writing within 30 days.

Who to Contact and How

Our designated Privacy Officer handles all data-related requests. Contact them via the support email listed on 0ziva.com, quoting your account ID. For formal complaints, you may also approach the relevant Indian data protection authority once internal resolution has been attempted.

Your Privacy Policy Questions About 0ziva

The questions below cover the most common queries we receive about data access, how your UPI and Paytm transaction records are handled, cookie controls, and what to do if you believe your data has been misused. If your question is not listed here, reach out to our support team directly.

We collect your name, email address, phone number, date of birth, and identity documents needed to verify your account. We also record device and IP data at login, and transaction details when you deposit or withdraw via UPI, Paytm, or PhonePe.

We share data only with payment networks such as UPI, Paytm, and PhonePe to process your transactions, with identity verification partners, and with regulators where required by Indian law. Your data is never sold to advertisers or unrelated third parties.

We retain identity and payment records for the period required by applicable Indian financial and anti-money-laundering regulations after account closure. Browsing and preference data is deleted on a shorter cycle once the account is no longer active.

Submit a data access request via live chat or our privacy support email, quoting your account ID. We will provide a summary of the personal data we hold within 30 days, in a readable format, as required by applicable Indian data protection rules.

Yes. You can request erasure of your personal data, subject to any legal retention obligations we must meet. Once those obligations are satisfied, we will delete or anonymise your records and confirm this to you in writing through your registered email.

We use cookies for session management, preference storage, and site analytics. You can disable non-essential cookies through your browser settings at any time; however, turning off session cookies may affect how your account login and page preferences work on 0ziva.com.

Contact our Privacy Officer through the support email on 0ziva.com with your account ID and a description of your concern. If we cannot resolve it to your satisfaction, you have the right to escalate to the relevant Indian data protection authority.

Related Pages

About Us 0ziva Casino Register 0ziva App